Commission for Complaints for Telecom-television Services

The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent, industry-funded organization created to resolve complaints from consumers and small business retail telecom customers about telecommunications and television services fairly and free of charge.[3]

CCTS was established in 2007 by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator. All telecommunications service providers and all licensed television service providers must participate in the CCTS' complaint resolution process.

In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5 per cent of complaints were related to wireless service, 29.2 for internet service, and 10.6 per cent for television service.[4]

The CCTS is accused of unfairness and there are many conflict of interest issues:

• CCTS gets its direct funding by telecommunication companies and pays CCTS salaries
• CCTS has many employees that work also for the telecommunication companies
• Many of CCTS Board members are employees of these telecommunication companies[5]
• CCTS forces all telecom complaints to be filed with them, even those who have already been handled by another complaints agency[6]