Etech Global Services
Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. As part of the quality assurance services, the company provides business intelligence and market intelligence information through the data and analytic assessments. With nine centers worldwide, Etech employs over 3200+ employees and generates revenue of $80 million each year.
 | |
| Formerly | Etech Inc |
|---|---|
| Type | Private company |
| Industry | Information Technology and Services |
| Founded | 2003 |
| Founder | Dilip Barot and Matt Rocco |
| Headquarters | Nacogdoches, Texas, USA |
Number of locations | 9 |
Area served | Worldwide |
| Products | QEval, ICE Live Chat, ICE AI Chatbot, ICE Email Management |
| Services | Quality Monitoring & Analytics, Actionable Insights, Call Center Analytics, Performance Management, Customer Experience Analytics, 360-Compliance Tracking |
| Revenue | $500 Millions |
Number of employees | 3200+ |
| Website | www.etechgs.com |
History
Etech began as Berry Direct, a business division of L. M. Berry and Company, a subsidiary of Bellsouth Corporation, in June 1997. In 2003, an investment team led by Dilip Barot and Matt Rocco acquired the assets of Berry Direct forming Effective Teleservices (ETI), which is now Etech Global Services.
Currently, Etech operates its contact-center operations through onshore business delivery centers in six cities of US namely Nacogdoches, San Antonio, Dallas, Rusk, Lufkin and West Palm Beach; two offshore centers located in Gandhinagar and Vadodara, India, and one nearshore center in Montego Bay, Jamaica.[1]
Etech's business delivery centers:
- Nacogdoches, Texas
- San Antonio, Texas
- Rusk, Texas
- Dallas, Texas
- Lufkin, Texas
- Palm Beach, Florida
- Gandhinagar, Gujarat, India
- Vadodara, Gujarat, India
- Montego Bay, Jamaica
The company is registered as Effective Teleservices India Pvt. Ltd in India. The Gandhinagar and Vadodara centers operate under the banner of Effective Teleservices India Pvt. Ltd.
The company has four business divisions:
- Etech Customer Engagement Solutions, providing contact center solutions.
- Etech Technology Solutions (ETS), providing software/application development, enterprise AI solutions, workforce management solutions, custom reporting and IT staff augmentation services.
- Etech Insights, providing quality monitoring and analytics solutions leveraging AI-powered speech analytics.
- Etech's SaaS Products, including QEval a quality monitoring software for contact centers, ICE Live Chat Software, ICE AI Chatbot and ICE Email Management Software.[2]
Name History
Etech Inc rebranded itself as Etech Global Services in the year 2009.
As a group company, in India, it is registered as Effective Teleservices India (P) Ltd since 2003.
External links
- Etech, Inc. receives notable accreditation
- BPO: A REWARDING CHOICE – Times of India
- ITeS – THE SHINING STAR – Times of India
- Leadership class ready for new experiences, new growth
- John Maxwell to present at Etech Global Services’ Servant Leadership Conference
- US Call Center Provider Etech Adds 200 Seats to Jamaica Operations