Minister for Customer Service (New South Wales)

The New South Wales Minister for Customer Service is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to the state's revenues, consumer affairs regulations, innovation policy, property and housing administration, co-operative societies, and government records in New South Wales, Australia. The minister's responsibilities also include matters relating to government services and service delivery, and their improvement.[1]

Minister for Customer Service
Incumbent
Victor Dominello
since 2 April 2019 (2019-04-02)
Department of Customer Service
StyleThe Honourable
NominatorPremier of New South Wales
AppointerGovernor of New South Wales
Inaugural holderGreg Pearce (as Minister for Finance and Services)
Formation3 April 2011
Minister for Better Regulation and Innovation
Incumbent
Kevin Anderson
since 2 April 2019 (2019-04-02)
Department of Customer Service
StyleThe Honourable
NominatorPremier of New South Wales
AppointerGovernor of New South Wales
Inaugural holderFrederick Hewitt (as the Minister for Consumer Affairs)
Joe Tripodi (as the Minister Assisting the Treasurer on Business and Economic Regulatory Reform)
Formation3 December 1973 (Consumer Affairs)
17 February 2006 (Business and Economic Regulatory Reform)

The current Minister for Customer Service is Victor Dominello, since 2 April 2019, having previously served as the Minister for Finance, Services and Property from January 2017 until April 2019. The minister is assisted in that role by Kevin Anderson, the Minister for Better Regulation and Innovation, also appointed with effect from 2 April 2019.[2][3]

Together, the ministers administer their portfolio through the Department of Customer Service, Service NSW, Office of Fair Trading, the State Records Authority, NSW Registry of Births, Deaths and Marriages, Liquor & Gaming NSW, and a range of other government agencies.[4]

Ultimately the ministers are responsible to the Parliament of New South Wales.

List of ministers

Customer service

The following individuals have served as Ministers for Customer Service, or any precedent titles:

TitleMinister [2]PartyTerm startTerm endTime in officeNotes
Minister for Finance and Services Greg Pearce   Liberal 3 April 2011 1 August 2013 2 years, 120 days
Andrew Constance 1 August 2013 23 April 2014 265 days
Dominic Perrottet 23 April 2014 2 April 2015 2 years, 282 days
Minister for Finance, Services and Property 2 April 2015 30 January 2017
Victor Dominello 30 January 2017 23 February 2019 4 years, 315 days [5][6]
Minister for Customer Service 2 April 2019 31 March 2021 [3]
Minister for Customer Service and Digital 31 March 2021 incumbent

Better regulation and innovation

The following individuals have served as Ministers for Better Regulation and Innovation or any precedent titles:

TitleMinister [2]PartyTerm startTerm endTime in officeNotes
Minister Assisting the Treasurer on Business and
Economic Regulatory Reform		 Joe Tripodi   Labor 17 February 2006 2 April 2007 3 years, 273 days
Minister for Small Business and Regulatory Reform 2 April 2007 27 June 2007
Minister for Regulatory Reform 27 June 2007 17 November 2009
Peter Primrose 17 November 2009 4 December 2009 17 days
John Hatzistergos 8 December 2009 28 March 2011 1 year, 110 days
Minister for Innovation and Better Regulation Victor Dominello   Liberal 2 April 2015 30 January 2017 1 year, 303 days
Matt Kean 30 January 2017 23 March 2019 2 years, 52 days [5][6]
Minister for Better Regulation and Innovation Kevin Anderson   National 2 April 2019 incumbent 2 years, 253 days [3]

Former ministerial titles

Finance
TitleMinister [2]PartyTerm startTerm endTime in officeNotes
Minister for Revenue Max Ruddock   Liberal 3 January 1975 10 October 1975 280 days
Peter Coleman 10 October 1975 23 January 1976 105 days
Max Ruddock 23 January 1976 14 May 1976 112 days
Minister for Finance Terry Sheahan   Labor 1 February 1983 10 February 1984 1 year, 9 days
Rodney Cavalier 10 February 1984 5 April 1984 55 days
Bob Debus 5 April 1984 25 March 1988 3 years, 355 days
Minister for Finance George Souris   National       14 July 1992 26 May 1993 316 days
Minister for Finance Michael Costa   Labor 3 August 2005 17 February 2006 198 days
John Della Bosca 17 February 2006 2 April 2007 1 year, 44 days
John Watkins 2 April 2007 8 September 2008 1 year, 159 days
Joe Tripodi 8 September 2008 17 November 2009 1 year, 70 days
Michael Daley 17 November 2009 28 March 2011 1 year, 131 days

Fair trading
TitleMinister [2]PartyTerm startTerm endTime in officeNotes
Minister for Consumer Affairs Frederick Hewitt   Liberal 3 December 1973 14 May 1976 2 years, 163 days
Syd Einfeld   Labor 14 May 1976 2 October 1981 5 years, 141 days
Paul Whelan 2 October 1981 1 February 1983 1 year, 122 days
Paul Landa 1 February 1983 10 February 1984 1 year, 9 days
George Paciullo 10 February 1984 6 February 1986 1 year, 361 days
Bob Carr 6 February 1986 4 July 1986 148 days
Deirdre Grusovin 4 July 1986 21 March 1988 1 year, 261 days
Minister for Business and Consumer Affairs Gerry Peacocke   National       25 March 1988 6 June 1991 3 years, 73 days
Minister for Consumer Affairs Peter Collins   Liberal 6 June 1991 3 July 1992 1 year, 27 days
Kerry Chikarovski 3 July 1992 26 May 1993 327 days
Wendy Machin   National 26 May 1993 4 April 1995 1 year, 313 days
Faye Lo Po'   Labor 4 April 1995 6 December 1995 2 years, 241 days
Minister for Fair Trading 6 December 1995 1 December 1997
Brian Langton 1 December 1997 30 April 1998 150 days
Jeff Shaw 30 April 1998 8 April 1999 343 days
John Watkins 8 April 1999 21 November 2001 2 years, 227 days
John Aquilina 21 November 2001 2 April 2003 1 year, 132 days
Reba Meagher 2 April 2003 21 January 2005 1 year, 294 days
John Hatzistergos 1 February 2005 3 August 2005 183 days
Diane Beamer 3 August 2005 2 April 2007 1 year, 242 days
Linda Burney 2 April 2007 5 September 2008 1 year, 156 days
Virginia Judge 5 September 2008 28 March 2011 2 years, 204 days
Anthony Roberts   Liberal 3 April 2011 9 December 2013 2 years, 250 days
Stuart Ayres 9 December 2013 6 May 2014 148 days
Matthew Mason-Cox 6 May 2014 2 April 2015 331 days

Assistant Ministers
TitleMinister [2]PartyTerm startTerm endTime in officeNotes
Minister Assisting the Minister for Finance John Della Bosca   Labor           2 April 2007 13 June 2008 1 year, 72 days

References
  1. "Questions Without Notice: Special Minister of State Responsibilities (Mason-Cox, The Hon Matthew; Robertson, The Hon John)". Legislative Council Hansard. Parliament of New South Wales. 10 March 2009.
  2. Part 6 Ministries since 1856 (PDF). NSW Parliamentary Record. Parliament of New South Wales. Retrieved 28 December 2020.
  3. "Government Notices (30)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 1088-1090. Retrieved 3 April 2019.
  4. "Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW] (159)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 7-8. Retrieved 4 April 2019.
  5. Robertson, James (28 January 2017). "Anthony Roberts, Brad Hazzard take key roles in Gladys Berejiklian reshuffle". The Sydney Morning Herald. Retrieved 29 January 2017.
  6. "Refreshed NSW cabinet sworn in". Sky News. Australia. AAP. 30 January 2017. Retrieved 30 January 2017.
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